Thoughts on Creativity


I believe creativity is a natural born talent but can also be the outcome of a process. I have always been one of those naturally creative kids (especially in arts), but that pairing activity we completed in class really tested my ability and proved there were other ways to get creative.

Individual Creativity
I am way too creative for my own good. It all started when I was younger. My parents and teachers recognized there was something a little different about me. Of course I loved playing with Barbies, but I also had a knack for anything artsy. In kindergarten, I went through a phase of imagining landscapes and then painting or drawing them. I would literally sit for hours and imagine the most spectacular places. Once I had come up with something so unimaginable, I would paint them. 
Later on, my creativity took the form of cooking and baking. I didn’t initially understand the proportions that went into baking, so I did a lot of experimenting. Among my first creations made use of the microwave because I was too young to use an oven. As my skills got more adept, I was finally allowed to use the oven. I must also note that with the honing in on my skills, my levels of creativity declined due to the use of recipes. However, this blind following of recipes got boring because it didn’t require much thought. I remember one day caused a shift in my baking creativity. I was about to make some delicious chocolate chip cookies when my dog brushed against my legs. Luka always had a habit of begging for treats whenever anyone was in the kitchen. Then it hit me. Instead of cookies, I could create dog treats –they’re basically cookies without all the sugar, butter, and flavor! I imagined everything my dog loved: apples, peanut butter, and meat. But, how could I make “dog cookies” without the chemical reactions from the required butter, eggs, baking soda, and such? That’s where the creativity came in. I decided that to basically mush up Luka’s dog food with water to create a kind of dough. I then added chopped apple, peanut butter, and leftover meat. I can say with certainty that these were absolutely the smelliest most disgusting things I’d ever made but were Luka’s favorite treat ever!

Organizational Creativity
Other than school, my internship was where I really experienced traditional organizational creativity. The company layout was built to encourage flow of ideas. We would all sit around a table surrounded by whiteboard walls with notepads and throw out ideas for media planning and promotions. This is a more effective method because you can play off of each others’ ideas. One thing I had to get used to with group brainstorming was that my ideas were not always the best. That was definitely a huge change from individual to group brainstorming.

Is Creativity Individual or Group?
I do believe creativity stems from other ideas so in a sense it isn’t a solitary process because those ideas usually come from other people. However, I do not believe there physically has to be another human around to get creative. There just has to be an idea. Just as individuals can be creative, so can organizations. Organizations just have to work a little harder because sometimes the structure inhibits creativity. For example, when I had my first brainstorming meeting at my internship, I was apprehensive that my superiors would think my ideas were inferior and would view my work as such. I soon found that my superiors were making ridiculous recommendations to get the ball rolling, which created a safe environment for me.

Creative Processes
I definitely employ different creative processes for different types of problems. For example, if I’m stuck on an artsy creation-from-nothing problem, going outside seems to really help get my juices flowing. But, for a math or structured creativity issue, I find that sitting in a quiet room and making an outline helps me connect the pieces. 

Visualizing Insights

I found representing data in a visual form is actually a lot more difficult than it sounds. In order to tell a story, I had to think about the most important facts, how to display them appropriately, and where to put them. I could have easily made pie charts for every bit of data given in the data from Mintel, however, that would've been repetitive and boring. Therefore, I decided to create a sort of guide to give quick and easy to understand facts about common food truck mistakes.


In the first panel, I decided to give an introduction to what the infographic was about. This was meant to capture the attention of readers and hook them.

I focused on people that have and have not visited in the second panel. The pie graph displays the percentage of consumers that have and have not visited a food truck overall. I then further broke down that pie chart as to what locational reasons consumers did or did not visit the food truck. On the left, I listed the top reasons customers did not visit a food truck. On the right, I illustrated why consumers visited. I used smiley faces (each approximately representing 5%) to visually show which reasons were most important to customers.

In the third panel, I used circles that are related by the size of the percentage to display to what affect cleanliness can deter or bring in customers. This really shows how important it is for food trucks to not only be within government regulations but to also display certifications.

In the fourth panel, I wanted to show what operational efficiencies were most important to customers. I did this by creating a bar graph with a food truck bar that is proportional to the percentage. This easily illustrates that menu variety is most important for food trucks, followed by speed.

The next time I visualize data, I will definitely want to expand on the topics with more research and data. I also would like to see examples of other creative ideas on how to represent data.

Business Model Analysis


About Tiff’s Treats


A couple eggs, flour, a bit of sugar, a touch of butter, and a handful of chocolate chips later, Leon and Tiffany were struck with an idea. They should sell these delicious scratch-made cookies to fellow students. Armed with $20, a cell phone, and a college-sized kitchen, Tiffany and Leon started “Tiffs Treats” on January 1999. As news of the delicious cookies spread, the demand for these warm and gooey treats grew. About a year later, the duo upgraded to a commercial kitchen by renting out the spare space in a restaurant’s kitchen. Three years after, they moved to the current location on MLK. Tiff’s Treats has since expanded to 11 locations in three different cities, Austin, Dallas, and Houston.
Tiff’s Treats provides freshly made cookies, brownies, an assortment of drinks and ice cream, as well as box decorations to make any occasion special. This company provides these products and a convenient pick up or delivery service. They are apart of both the goods and services industry. Tiff’s Treats is strategically positioned because of its convenience and status. Just like Great American Cookies, Tiff’s Treats has brick and mortar locations. However, it is even more convenient because it offers delivery, like a pizza restaurant. Tiff’s Treats is considered more of a special occasion goodie than homemade or a brick and mortar cookie store in a mall because consumers have to pay a premium delivery fee and cannot purchase less than 6 cookies.

Why I’m Passionate


What’s not to love about a company that delivers fresh, delicious, homemade cookies?! Not only am I a loyal customer of Tiff’s Treats, but I am also a fellow baker who is extremely passionate about baking. This love for creating and experimenting in the kitchen developed when I was knee-high to a grasshopper. Without my mom’s knowledge, I’d mix an egg, some flour, sugar, and food coloring in a bowl. I’d then microwave my concoction to make what I called a “cake.” My family had another name for it: the weird green puffy thing. I later learned about recipes and have never looked back.
Now, skip ahead a decade to my first Tiff’s Treats experience. It was my freshman year in college, and I was away from home for the first time of my life. Of course I was having the time of my life in the dorm, but this tiny, shared room lacked a feeling of “home.” When my birthday rolled around, it was a completely new experience without my family being there. Every year since I was a baby, I had been woken up early in the morning with a cake and presents. Well, I had been every year until my nineteenth birthday. Right when I was feeling a bit homesick, I got a call from some unknown number. To my surprise it was a delivery person from Tiff’s Treats dropping off a gift for me! Those two dozen cookies, milk, and ice cream were not only delicious but provided a perfect substitute for my birthday celebration. Since this experience, I’ve always had fond associations towards Tiff’s Treats and the special experiences they provide. 

Happy Birthday

Primary Customer Segments


I believe there are three primary customer segments in this college-targeted niche market. Tiff’s Treats only has 11 locations in three cities and was initially aimed at kids in the Austin area. The company has since expanded to multicity locations, but I believe this initial target is still one of Tiff's segments. 

The first segment is college-aged students who order cookies for themselves. They utilize delivery because they are busy or may not have access to a car. This group orders cookies for any occasion. Because most students do not have access to gadgets, ingredients, or the know-how to bake cookies themselves, Tiff’s Treats creates value by fulfilling their need for homemade cookies.
The second segment is parents ordering cookies for their college-aged children on special occasions like holidays and birthdays. Because most students do not live at home while in college, parents feel the need to prove to their students that they love them and are connected to them on these special days. Tiff’s Treats creates this value and parents are willing to pay the delivery fee. Parents utilize the delivery service to give their children a taste of home from anywhere.

The third segment is people of all ages hosting an event and is in need of a sweet treat. Whether it is parents planning a birthday party or students planning a meeting, this group is strapped for time and usually is too busy to make homemade cookies. Because this group is planning an event and the need for cookies isn’t a spur of the moment decision, they will plan ahead and order large quantities of cookies for the event. And, because this is planned, this group will pick up the goodies from the store. Tiff’s Treats creates value for this segment by saving them valuable time at a reasonable cost.

The value proposition is different for each segment because each group has different needs to fulfill. Ultimately, the first segment is looking for a solution for their inability to bake treats for themselves. Tiff’s Treats serves the purpose of convenience for this group. The second segment is looking to foster a relationship and will pay premiums to feel connected. Tiff's allows this segment to feel connected. The third segment has little time and needs something to get the job done. Tiff's Treats serves this purpose.

Chocolate Chip

Sources


"About Tiff's Treats." Tiff's Treats. N.p., 2013. Web. 07 Oct. 2013. <http://www.cookiedelivery.com/Company/About-Us.aspx>.

Ryan, Caitlin M. "One Sweet Ending: How Tiff's Treats Evolved from an Unlikely Place." CultureMap Austin. CultureMap LLC, 18 June 2012. Web. 07 Oct. 2013. <http://austin.culturemap.com/news/innovation/06-18-12-13-12-tiffs-treats/>.

Generative Research

Deciding what I can't live without and what I care about took a lot of thought. Initially I thought this was literally asking "what I couldn't live without." The first thoughts that came to mind were food, water, a first aid kit... basically what I would take to a desert island to survive mother nature. Then I realized it was asking for something deeper. I had to reflect inward to discover what I really valued. This task was by far the most difficult and took the most time to complete.

What I can't live without...

I found that these items were things I used every day of  my life and served a deeper purpose than they were designed for. For instance, a cell phone is designed for communication. For me, a cell phone is a connection to those I love and care about. Without it, relationships would fade.

What I care about...

After listing what I cared about, I realized that nearly all of these held some sort of sentimental value. They carried memories with them. I could live without these items, but I would rather not.

Digital Ecosystem

Unlike my parents, I don't actively seek out news updates by flipping on the news. I don't normally turn on the news unless nothing else is on. I guess you can say that I don't want to waste my time with "irrelevant" news. This is why social media sites are my top news sources. They filter out the most important and talked about issues. 

Typical Weekday

Right now my focus is on school. I usually hear about the "big" local, state, and national news when I'm on campus. Unsurprisingly, when I am at home, I learn about news that is relevant and interesting to me. Because I am not distracted by completing multiple tasks, I receive most of my information when I am relaxing. This is the time that I am actively scrolling through my twitter feed and reading the short blurbs posted by the Wall Street Journal and New York Times. If something sounds interesting, I'll read the entire article. I don't actively seek out the news, but I still stay informed.

Journey Map


Because the one interviewed wishes to remain anonymous, I will refer to him as Havisham.
The size of picture illustrates amount of confidence
Havisham grew up in a typical suburban area in Plano, Texas (aka the safest city in America). However, his life growing up wasn’t always easy. Being the first generation in his family born in the United States, Havisham struggled to balance the often-conflicting values learned from his parents and peers. As he grew older, Havisham became better at balancing and separating his identities inside and outside the home. Seeing the struggles his parents went to to provide for the family greatly inspired the choices Havisham made over the years.

Before College

As I mentioned before, Havisham’s parents overcame many obstacles to provide the typical middle class lifestyle. Barely knowing any English when they emigrated from India, his parents had to work even harder than those born here in the United States. Seeing the hurdles his parents had to overcome, Havisham knew that he never wanted to be in a position where he would have to struggle for finances. He made up his mind from a very early age that he would pursue a career where a lot of money could be made. And, once he realized his childhood dream of becoming a world famous Pokémon master was never going to happen, Havisham decided that he would pursue a degree in Finance at the Southern Methodist University. Not knowing a whole lot about the major other than salary figures, he was “phenomenally” confident in his choice. Havisham thought that he would breeze through college just as he did highschool and believed his choice in major was just a means to an end. Regardless of if he liked Finance or not, he was going to stick with it until the end.

Freshman Year

Freshman year hit Havisham like a sack of bricks. He moved away from home and into an apartment with his long-time best friend. It would be an understatement if I said he put school on the backburner. This newfound freedom accompanied with equally crazy friends and a fake ID led to many sleepless nights no one could remember. Needless to say, Havisham scraped by and nearly lost his scholarship. Despite his terrible scholastic performance, he was still very confident in his major choice. Havisham hadn’t taken any type of finance class to deter his decision and was still only concerned with the salary a finance major would bring.

Once second semester rolled around, Havisham’s parents had had enough and forced him to move back home. Ask any college kid and they will tell you that nothing straightens out a kid more than constant parental supervision. Havisham had to give up his extreme partying ways and focused all of his attention on school. With little to do but focus 100 percent of his attention on his studies, Havisham came to realize that he only needed to take 3 more history classes to receive a minor. Finally, all those AP classes in high school had paid off! Havisham was on the path to success, but still had yet to take a finance class, let alone a business class. He was still very confident in his choice, but this confidence stemmed from knowing he had a plan and was following through with it, not experience.

I would also like to note that Havisham and I became friends between the first and second semester of his freshman year. I like to think that my unwavering support (which he may have mistaken for nagging) can be attributed to his success.

Sophomore Year

With the fear of having another repeat of Havisham’s first semester at SMU, they decided that it was best for him to spend another year at home. Havisham knew they were leery and took this chance to prove himself to them. He took his very first business classes this semester and found that the concepts came easily to him. Although they had nothing to do with finance, this reinforced his major choice to some extent. At least now he realized that the Business School was the right choice.

The constant motivation and supervision resulted in a near 4.0 GPA for the first semester, which landed him an internship at a company called ClickMotive the second semester. He loved his new job mainly for the office experience. He soon found that it didn’t really enforce his choice of Finance but made him grateful he wasn’t an MIS major. Building websites for car dealerships is only so entertaining. However, it was at this point in Havisham’s college career that he took a Finance class. But, because he found everything about it easy, he actually did horrible. A little confusing, right? He found the concepts so easy to grasp that he refused to do any of the homework (which actually ended up being a large portion of his grade). Now, you would think that getting a bad grade in his first major specific class would make Havisham rethink his career path, but it didn’t. Obviously, he was less confident than he had been the first year and a half; but, he had actually enjoyed the subject matter. This setback just made him work harder in the future.

Junior Year

Havisham’s began taking more finance classes and with effort, passed them with flying colors. Yet, something surprised him. Havisham took an accounting class this semester and found that even with a minimal amount of effort, he was making straight As. He had an innate talent for accounting. This really made him rethink his decision of having Finance as a major. He played around with the idea of switching over to an accounting major throughout this semester and hit an all-time low of feeling uncertain.

After thinking all winter break, Havisham ultimately decided that although accounting came naturally to him, Finance was the path he wanted to take. Part of the reason he loved finance was because it was interesting and made him want to learn more. Accounting, on the other hand, was easy but also boring. Havisham was back at the same level of certainty he had felt his sophomore year.

Senior Year

Over the summer Havisham began an internship for finance at Tolleson, a private wealth management company. He was using what he had learning in his finance classes and applying what he had learned to the corporate world. At the beginning of the semester, he received a full-time offer from the company and has accepted! He is now more confident than ever that Finance is what he wants to do and cannot wait to finish school.

The uncertainties Havisham faced over the years helped reinforce his decision to pursue a degree in Finance. He had to experience the bad to know when things felt right. Although taking classes helped to some extent, the internship at Tolleson is what really upped Havisham’s confidence. Getting that taste of the real world of a finance major was what really set him over the edge. In the words of Havisham, “I am not a finance major, I am a funance major!”

Empathy Map



My Grandmère, Barbara

93 years. 33,945 days. 814,680 hours. 48,880,800 minutes. Nearly a century ago, my Grandmère was born into an era of growing prosperity: 1919, the precursor to the roaring twenties. Not long after, the affluence that had once surrounded her disappeared. 

Molded by Women’s suffrage, the Great Depression, Civil Rights Movement, World War II, and 93 years of living, Barbara has experienced more than anyone I know. Ultimately, the great societal transitions she experienced and battles she fought helped shape her into the influential woman she is today.

Thinks and Feels

I know more than anything, my Grandmère cares deeply about equality for everyone. I’ve received countless
gifts attesting to this belief. I believe her notion for equality of race, religion, marriage, and education blossomed from her diehard devotion to women’s rights. Not only does she believe in this ultimate equality, but she actually fights for it. Barbara spends a great chunk of her time working to make this goal a reality through membership in numerous organizations. She also travels all over the world to gain a better understanding of how others' societies function. However, I believe that aspiring to shape society as a whole inevitably comes with worries. I do not think her fear stems from not being around to see the effects of her work, but comes from the feeling of not doing enough to set everything in motion. 

Sees

Barbara has witnessed an ever-changing world. She’s seen so many technological innovations in her lifetime, I’m sure little surprises her anymore. She believes in living simplistically without too many frills and sees the marketplace as oversaturated and materialistic. Growing up during an era of extreme poverty has put what is really important into
perspective: equal rights for everyone. She has lost many friends to time, which has reinforced that everyone’s existence is limited.

I also believe the concept of time moving forward has ingrained in her the importance of preserving the natural environment as much as possible. Innovation is great but comes at a price when the long-term consequences aren’t considered. On my birthday a couple years back, she gave me a Planet Earth book where she wrote, “We do not inherit the Earth from our ancestors, we borrow it from our children.”

Says and Does

Barbara is just as steadfast to her beliefs in public as she is in private. Upholding her beliefs means that she always has an air of seriousness and poise about her. Of course, my Grandmère is always respectful and gracious towards others. No matter what the situation, she is calm and collected. As for appearance, I’ve never seen her looking less than her best. Barbara is proud of who she is and is always dressed to impress, usually wearing some piece of exotic jewelry from another country.

Hears

In her earlier years, I am certain Barbara heard more criticism than praise. Last winter, she told me about her experience being a teacher. Ultimately, she found out that her male coworkers made more money than she did and addressed this with the supervisor. He told her to take the check and be grateful that she was getting any money at all. Barbara then took a stand for women’s rights and ripped up the check on the spot. Needless to say, everyone agrees that she has always been very forward thinking and strong-minded. Nowadays, her strong will towards equality is praised by many.

Pains

Barbara doesn’t fear death, but I believe she fears old age inhibiting her ability to make a difference in the world. There will come a time when the obstacle of age will be difficult to overcome. I believe she fears for society as a whole. She has lived through the frustrating periods of inequality. Although great leaps have been made, society still isn’t there. I think young narrow-minded people are frustrating to her because they don’t have the life experience to back up their claims. They haven’t seen society before the attempts at equality, and therefore don’t understand why it is so important.


Hopes

I believe that Barbara wants to build an equal society where everyone will be treated fairly. Even if this is unattainable in her or even my lifetime, she feels the need to increase awareness and ingrain the importance of equality to younger generations. About a month ago,
she attended an equal rights for women conference and commented about the successful turnout. Both men and women attended the conference and shared the same goal. I think the more vocal and supportive people are, the more successful the goal will be.

Conclusion

Barbara has always been an influential person in my life. I've always known and supported her views, but I never really understood why these issues were so important to her. Taking a look into her past was really eye opening.